NORWEGIAN CRUISE LINE ADOPTS
FIDELIO CRUISE MANAGEMENT SYSTEM
~ System to Provide Guest Seamless Experience
~
MIAMI, Fla., April 30, 2001 -- Norwegian Cruise Line (NCL)
has entered into a contract with Fidelio Cruise Software Group
to utilize the Fidelio Cruise Management System and Micros
POS, a state-of-the-art, fully integrated on-board management
system covering all aspects of hotel operations, crewing and
security.
The Fidelio "one card fits all" Cruise Management
System will replace the current on-board point-of-sale system,
providing guests and crew with an even more hassle-free experience.
A magnetic stripe card will be given to all passengers at
check-in and will be used to track daily passenger onboard
activity. It can also be used like a credit card, allowing
guests the ease to charge expenses automatically to their
onboard account. It also will double as a security card that
is swiped when guests leave the ship in port and swiped again
when they re-board.
Befitting NCL's Freestyle Cruising, the system allows passengers
more freedom while on-board, and upon departure the system
will allow passengers to perform self-checkout at their leisure.
The card system also will be utilized by the crew with each
crewmember's card displaying a photo for gangway security.
The system will automate onboard accounting for passengers
and crew, hotel maintenance tracking, amenity and special
request handling, and shore excursion booking capabilities.
On Norwegian Sky, and the newer vessels to come, the card
also will double as a room key for both passengers and crew.
"Our utilization of the innovative Fidelio system is
another step toward further improving guest services and making
the cruise a more seamless process," said Colin Veitch,
president and CEO of NCL. "This system fits with our
Freestyle Cruising concept, allowing the guest more freedom
and less hassle."
The conversion will begin in June 2001 on Norwegian Wind,
while the ship is in service, with no interruption to itineraries
or passenger services. The rest of the fleet will adopt the
technology by early 2002. All future builds will accommodate
the Fidelio system. Star Cruises (NCL's parent company) is
already a user of FIDELIO CRUISE and MICROS 8700 throughout
the fleet.
Tony Heuer, president of Fidelio Cruise Group, stated, "NCL
has over the years led the way with innovative ideas in terms
of their products and services and we are looking forward
to working with them." Heuer added, "Fidelio Cruise
today offers a highly flexible product which we believe will
assist NCL in delivering their most recent and ground breaking
Freestyle Cruising concept."
Formed in 1995, and headquartered in Hamburg, Germany, with
an office in Fort Lauderdale, Florida, Fidelio Cruise today
is a global company and currently supports 91 vessels representing
31 cruise lines worldwide. Building on stable foundation provided
by majority shareholder, Micros Fidelio Software GmbH, Fidelio
Cruise offers solutions that address operational, sales and
marketing and legal challenges faced by cruise ship owners
operating in today's highly competitive cruise industry.
Miami-based Norwegian Cruise Line is an international cruise
company and industry innovator that currently operates a fleet
of eight ships sailing to more than 200 ports around the world.
NCL is currently building three new ships: Norwegian Sun,
a 1,960-passenger sister ship to the Norwegian Sky (for delivery
September 2001); Norwegian Star, a 2,200-passenger ship that
will be NCL's largest (for delivery in December 2001); and
Norwegian Dawn, a 2,200-passenger sister ship to Norwegian
Star (for delivery in December 2002).
Following the acquisition of NCL last year, Star Cruises
is now the fourth largest cruise line in the world operating
a combined fleet of 20 ships with more than 21,000 berths.
By the end of 2002, with the three ships currently on order,
Star Cruises with NCL will have approximately 28,000 lower
berths.
For further information on NCL, contact a travel agent or
NCL in the U.S. and Canada at (800) 327-7030; in Miami-Dade
County, Florida, (305) 436-0866; visit NCL on AOL at keyword:
NCL.
For further information on Star Cruises, visit their web
site at www.starcruises.com.
For more information on Fidelio Cruise Group, call (954)
977-0808 or visit their web site at www.fcruise.com.
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