NORWEGIAN
CRUISE LINE INTRODUCES CUSTOMER SERVICE CENTER IN HONOLULU
FOR HAWAI`I CRUISE TRAVELERS
Local expert staff at Waikiki Beach Marriott Resort and
Spa Enhance cruise and Hawai`i experience
Miami – June 30, 2004 - In conjunction with the inaugural
voyage of Pride of Aloha, Norwegian Cruise Line (NCL) today
announced the official opening of the NCL Customer Service
Center at the newly renovated Waikiki Beach Marriott Resort
and Spa in Honolulu. A full-service concierge service exclusively
available for NCL and NCL America guests, the service center
provides an array of offerings for NCL’s Hawai`i travelers
including pre-cruise check-in, land and shore excursion coordination,
advance spa and dining reservations and cabin upgrade requests.
“We want to do everything we can to ensure our guests’ Hawai`i experience
is the trip of a lifetime and that they return home with fond memories of their
time in paradise,” said Colin Murphy, NCL’s vice president of land & air
services. “Our team of local experts will answer questions, recommend activities
and restaurants, and share the islands’ renowned ‘Aloha Spirit’ with
travelers from the moment they set foot in Hawai`i.”
NCL guests who purchase a land package at the Waikiki Beach
Marriott Resort and Spa will be able to check-in at the service
center for their cruise up
to six days in advance of sailing. The service center will coordinate expedited
transit into the terminal upon arrival at the pier and, once passengers pick
up their stateroom card keys at a dedicated key pick-up podium, they are
able to immediately embark the ship.
For NCL guests who purchase a land package at the Waikiki
Beach Marriott Resort and Spa or at another hotel in Honolulu,
the customer service center representatives
are able to:
- Accept reservations for the onboard Mandara
Spa for anytime during the cruise;
- Make dinner reservations at any onboard alternative
restaurant (night of embarkation only);
- Accept guest requests for cabin upgrades. These
upgrade requests will be given priority consideration.
For all NCL Hawai`i cruise travelers, the customer service
center representatives are also able to:
- Arrange a multitude of Honolulu land excursions
ranging from the traditional Pearl Harbor and Polynesian
Cultural Center
tours to parasailing, surfing lessons and helicopter
rides;
- Pre-reserve shore excursions for any port on
the itinerary;
- Arrange for any onboard amenities.
Since the soft opening of the service center with the arrival
of Norwegian Wind in May, NCL has been surveying embarking
guests. With regard to travelers’ pre-cruise experiences,
surveys revealed an exceptional overall satisfaction rating
indicating the delivery of services truly exceeds guests’ expectations.
Additionally, customer testimonials have been unwaveringly
positive.
For example, recent passengers Jean and David from Tallahassee,
Florida wrote, “The
staff at the NCL Service Center went above and beyond the call of duty to help
us get our trip in order. We have been cruising for more than 30 years, and
have never witnessed finer service. The caliber of these individuals is outstanding.
It’s folks like these who will keep us coming back to NCL.”
Following the July 4th christening of NCL America’s first US-flagged
vessel, the 77,104-ton, 2,002-passenger Pride of Aloha will begin her regular
seven-day, inter-island schedule. Her itinerary is unique in that it features
two overnight stays in Kaua`i and Maui while also making full day calls in
Kona and Hilo on the Big Island of Hawai`i. Offering up to 96 hours in port,
the ship will sail year-round each Sunday from Honolulu.
Guests on either Norwegian Wind or NCL America’s Pride of Aloha are welcome
to take advantage of NCL’s Customer Service Center and the expertise
of its knowledgeable local representatives.
NCL offers pre- and post-cruise land packages at the Waikiki
Beach Marriott Resort and Spa and other fine Honolulu hotels
for any length of stay. Rates
at the Marriott start at $99 per person for a one-night package based on
double occupancy. Package rates include room, tax, porterage
and one transfer between
the hotel and pier.
For further information on NCL and NCL America, contact
a travel agent or NCL in the U.S. and Canada at (800) 327-7030;
in Miami-Dade County, Fla., (305)
436-0866.
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